To protect the safety of our team and our communities, our call center employees are working from home. Our hours of operation have been temporarily reduced to Monday - Friday, 8am - 5pm PT. This may cause a delay in call center responses.

Following information from the World Health Organization, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperatures is also low. Regardless, we are ensuring the cleanliness of the distribution center where TOMS.com orders are fulfilled. For more information you can visit the CDC website.

Processing times may take a little longer than normal, due to the necessary precautions our team is observing. Although we strive to get your package delivered within our estimated time frames, there may be delays with the selected carrier.

Enter your tracking number below to track your package. Tracking information can be found on your shipping confirmation email.

For customers within the contiguous United States, returns are on us. We accept unworn, unwashed, and unaltered items purchased directly from TOMS.com that are received by us within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Mira Loma, California. Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return. Please see "How do I return an item?" for further details.

If you would like to make an exchange, start a return and ship your item(s) back to us. Select the store credit refund method if you would like to wait for your return to be processed and credit to be given before placing a new order. If you are concerned that your item may sell out, select the refund to your original method of payment and place your new order right away. Once we receive your item(s), please allow 7-10 working days for us to process your refund. Due to constantly changing inventory, we cannot guarantee item availability.

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering.

Yes! Click below to check your remaining Gift Card balance.

Check Balance

Gift cards are only redeemable at TOMS.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

Please click through the ad image advertising the new customer offer. You will be directed to our site, where a pop-up window should appear. Enter your email address to unlock your new customer promo code. We recommend you immediately copy & paste your promo code for safekeeping. If you lose your promo code or require further assistance, please contact us.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Klarna, TOMS.com Gift Cards and TOMS.com store credit. We do not accept checks or cash at this time. If you pay with a TOMS.com Gift Card or store credit, you can pay the balance of your purchase with a credit card, PayPal, Apple Pay, or Klarna.

Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

Please try clearing your browser cache and cookies, and try to check out again. Feel free to reach out to our customer service team with your email address, device, and browser type for further assistance.

Redeeming your TOMS®Gift Card is easy! Simply enter the Gift Card Code and Pin Code in the corresponding boxes in the Payment step of checkout, then hit "Apply" before submitting your order. If you do not have a Pin Code, enter the last 4 characters from your Gift Card Code as the Pin. If redeemed properly, you will see the discount reflected in the total at the bottom of your screen. Please see our Terms of Sale for more information on TOMS®Gift Cards.

After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

Orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.

In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns Questions for details.

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

TOMS.com is committed to accessibility for all. We are working towards meeting all WCAG 2.0 AA standards, but we recognize we are not there yet. Read more about our commitment to accessibility. If you are in need of immediate assistance, please call us at (800) 975-8667.

Most of our styles are seasonal or limited editions; this means that once they sell out they will not be restocked. However, some of our classic styles are frequently restocked.

We do not offer standalone gift receipts at this time, but the slip in your package does not display pricing and can be used as a gift receipt.

For customers within the contiguous United States, returns are on us. We accept unworn, unwashed, and unaltered items purchased directly from TOMS.com that are received by us within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to our warehouse in Mira Loma, California. Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return. Please see "How do I return an item?" for further details.

If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you may return unworn, unwashed, and unaltered items. Any such return must be received at our warehouse within 30 days of your order date or it will not be accepted. At this time, we are unable to provide free return shipping to anyone outside the contiguous United States.

Mail your return to:

Returns TOMS.com C/O PT Door 74
11905 Landon Drive
Mira Loma, CA 9175
2United States

If we receive your return within 30 days of your order date, you can choose to receive your refund, minus any original shipping charges, to your original payment method or as a TOMS.com store credit. In order for you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 7-10 working days for us to process your refund. If you paid with a TOMS.com gift card or TOMS.com store credit, you will receive the money back as TOMS.com store credit. Your TOMS.com store credit will go back into your TOMS.com account. Don't have an account? Use the same email address you used to make your original purchase to Create an Account. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions. If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary. Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card/bank/PayPal statement if you are returning multiple items. Refunds are processed based on applicable item and tax charges. We do not refund original shipping charges.

Unworn, unwashed and unaltered item(s) may be returned, no problem. Follow the steps below and note that we must receive your item(s) in our California warehouse within 30 days of your order date. Items marked as FINAL SALE are not eligible for return.

Step 1
With your order number and billing or shipping zip code handy, visit our Returns Portal to begin.

Step 2
Follow the instructions to print your free UPS return label. Unfortunately, we can only provide a free return shipping label to those within the contiguous United States. If you’re located in Hawaii, Alaska, Puerto Rico, APO/FPO, or outside the U.S., you must return items at your own cost.

Step 3
Package the unworn item(s), including the return form, and bring the package to any authorized UPS location. Once received, please allow us 7-10 working days to process your refund, minus any original shipping charges. The time it will take for the refund to post to your bank account, PayPal account or credit card varies.

If you would like to make an exchange, start a return and ship your item(s) back to us. Select the store credit refund method if you would like to wait for your return to be processed and credit to be given before placing a new order. If you are concerned that your item may sell out, select the refund to your original method of payment and place your new order right away. Once we receive your item(s), please allow 7-10 working days for us to process your refund. Due to constantly changing inventory, we cannot guarantee item availability.

Refunds are processed based on applicable item and tax charges. We do not refund any original shipping charges.

We are happy to refund gifts purchased on TOMS.com in the form of a TOMS.com store credit. To start a gift return, please contact us and make sure that you have the original order number and shipping zip code or billing last name ready. If you do not have that information, don’t worry – we can help dig that up for you. Please note that TOMS.com store credit does not expire. Please see our Terms of Sale for more information on TOMS.com store credit, including details and restrictions.

We provide a free return shipping label if you are within the contiguous United States. Need to return something? Start your return. If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you must return the item(s) to us at your own cost as we cannot provide a free return shipping label.

Products purchased on TOMS.com must be returned via TOMS.com and not to a TOMS®regular store or TOMS®outlet store. If you want to return a product you purchased from a TOMS®regular store or TOMS®outlet store, please contact that store directly for information on their return policy. Locate a TOMS® store or TOMS® outlet store.

We accept returns within the timeframe noted in our Return Policy. We start planning our Giving with our Giving Partners after the return timeframe passes. This allows us to determine the final sales and move forward with our Giving accurately. Whether it is shoes, a vision center, a safe water system, or an impact grant, once TOMS gives its support to our Giving Partner, it’s final.

Please treat your TOMS®Gift Card like cash. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it. Also, TOMS®Gift Cards do not expire. Please see our Terms of Salefor more information on TOMS®Gift Cards.

Yes, our Gift Cards have some restrictions, including:

You may not use coupons and other discounts or promotions to purchase Gift Cards;
Gift Cards cannot be used to purchase other Gift Cards;
Gift Cards are Final Sale and not eligible for return; and
Gift Cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services.

Please see any applicable restrictions noted on your Gift Card or the applicable product(s) or promotion(s) for further details.

Please see our Terms of Sale for more information on TOMS® Gift Cards.

TOMS®store credit is stored in your account, so you won't lose it! If you have a TOMS®store credit, it will automatically apply towards your next purchase as long as you use the same email address under your account to checkout. Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit. Please see our Terms of Sale for more information on TOMS®Gift Cards.

Sorry, store credit is non-transferable and is for your use only. Please see our Terms of Sale for more information on TOMS®Gift Cards.

If the TOMS®product (shoes/eyewear/apparel/accessories) you purchased from a TOMS®website are damaged or otherwise show material or manufacturing defects, please contact Customer Service via telephone or submit a warranty claim.

Enter your tracking number below to track your package. Tracking information can be found on your shipping confirmation email.

Unfortunately, we can only ship to P.O. Boxes with UPS Economy via SurePost. Please note: All orders containing 4 or more items will automatically be upgraded to UPS Standard shipping which does not allow for shipping to P.O. Boxes. However, we do ship to Military APO/FPO addresses.

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check TOMS.com for current shipping rates and/or any promotions we may be offering. TOMS®reserves the right to change its shipping policies at any time. The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.

All delivery dates and times are not guaranteed and are estimates provided by the carrier. Please note that orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. If you have a delivery question, you may contact the carrier directly:

UPS: 1-(800) 742-587
USPS: 1 (800) 275-8777

Orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.

TOMS.com does not ship orders to international addresses.

However, if you would like to ship internationally, please visit our international websites:

For Canada: TOMS CA Site
For the UK: TOMS UK Site
For France: TOMS FR Site
For Germany: TOMS DE Site
For the Netherlands: TOMS NL Site

If the TOMS®product (shoes/eyewear/apparel/accessories) you purchased from a TOMS®website are damaged or otherwise show material or manufacturing defects, please contact Customer Service via telephone or submit a warranty claim.

TOMS®Shoes run true to size and are available in medium width only. We recommend ordering the size you normally wear in a casual or dress shoe. If you're typically in-between shoe sizes, we recommend going with the smaller one since TOMS®will stretch slightly as they're broken in.

Your TOMS®Shoes will most likely stretch slightly with use. They should fit snugly out of the box with your toes touching the end. After a few hours of wearing, they will likely stretch slightly to conform to your feet. If you are unsure whether or not they will fit, please try your TOMS®on a carpeted surface to see how they stretch as we do not accept returns on shoes that show any wear or use.

All styles, with the exception of our core alpargatas, utilize insoles made of microfiber, textile, faux shearling or other materials. Our core alpargatas include leather insoles made of pig suede. When TOMS®sell shoes within the Middle East market, TOMS®ensures that insoles are utilizing non-pig suede material.

Ortholite® is a high-performance, lightweight insole that offers unmatched comfort and eco-friendly elements. That means more comfort for you, and less impact on the planet.

All OrthoLite® insoles are:

Lightweight and high-performance
Breathable
Durable
Odor-resistant
Washable
Made with recycled and sustainable materials, like recycled rubber and bio-oil derived from castor plants.

The best way to determine your TOMS^® shoelaces size is to measure the length of the shoelaces you are replacing. If you are unable to measure the old shoelaces you want to replace, please refer to the shoelace size chart below. Your correct TOMS^® shoelaces length is determined by how many pairs of eyelets (or holes) your shoes have.

When converting to men's shoe sizes from women's, we suggest you go down 1.5 sizes. For example, a US/CA women's shoe size 8.5 is roughly equivalent to a US/CA men's shoe size 7 (equivalent to 9.8 inches, 25 centimeters, UK men's 6, and EU men's 39). Keep in mind that men's shoes run slightly wider than women's shoes.

When converting from women's shoe sizes to youth, we suggest you go down two sizes. For example, a US/CA women's shoe size 5 is roughly equivalent to a US/CA youth's shoe size 3 (equivalent to 8.7 inches, 22 centimeters, UK youth's 2, EU youth's 35). You can reference the youth sizing chartabove for centimeter conversions.

Determine your size by measuring your chest width and length. Reference the chart below to determine your size.

TOMS®does not sell directly on any auction website. Any items purchased from an auction site are purchased at your own risk. Auction websites do not guarantee the authenticity of the products sold on their sites. For this reason, there may be counterfeit goods available through auction sites, despite language that the item is genuine or authentic.

No, TOMS®is not partnering with Skechers on BOBS or any other product. TOMS®prides itself in responsibly fulfilling the promise of One for One®on the giving side, delivering quality products, and having a passionate and supportive community. We hope to inspire other companies and individuals to incorporate giving in to their businesses, although we encourage them to do so responsibly... and creatively.

Your eyewear comes with a TOMS®Flag lens cloth for cleaning; using it will preserve the quality of the lenses. Hand wash and air-dry the cloth regularly. To avoid damage, do not clean your glasses with paper towels or clothing, which can leave scratches. Avoid using household detergents or soaps. Please store your TOMS®eyewear in its protective case to help minimize accidental mishandling.

TOMS®products are manufactured in various countries. Since 2013, TOMS®has produced over 1/3 of Giving Shoes through local manufacturing. View our suppliers list.

TOMS®eyewear is manufactured in China and Italy.

Corporate responsibility is very important to us at TOMS®. To help our manufacturers adhere to human rights standards, we've developed a comprehensive Supplier Code of Conduct and work through our internal team and respected third parties to meet such standards. For more information on our comprehensive program, please visit our Corporate Responsibility page.

For basic textiles we recommend pre-treating with a textile protective spray. For suedes and leathers, we recommend pre-treating with a suede and leather protective spray. We do not recommend pre-treating delicate fabrics (glitter, glimmer, lace, crochet, etc.) or faux fur or shearling materials.

With any pre-treatment, test first on an inconspicuous area to make sure there is no discoloration, then follow the manufacturer’s instructions on the product.

To prolong the life of your shoes, store them outside of direct sunlight in a cool, dry environment.

Caution: We do not recommend machine washing your shoes as it may compromise the integrity of the product. We do not recommend applying direct heat to your shoes, or placing non-waterproof footwear under running water.

When attempting to clean your shoes, we always recommend testing the cleaning process in an inconspicuous area first to ensure there is no discoloration. Once cleaned, we recommend air drying your shoes in a cool, dry environment—away from direct sunlight. Gently stuffing the shoes with paper can help maintain the shape as they dry.

Canvas or Basic Textile: Use a damp cloth and rub gently with lukewarm water and mild soap.

Leather/Synthetic: Use a damp cloth and rub gently with lukewarm water and mild soap.

Suede: Use a suede brush to gently brush dirt away. We do not recommend using any water.

Faux Fur/Shearling: Use a loose bristle hair brush to gently brush the material. If needed, use a damp cloth and rub gently with lukewarm water and mild soap. Once dry, gently brush to fluff up the material.

Injected EVA (Kids Rompers): Use a damp cloth and rub gently with lukewarm water and mild soap.

TOMS® was built on the belief in a better tomorrow. In 2006, our founder Blake Mycoskie pioneered the One for One® model after an inspiring trip to Argentina, where he met many children who did not have shoes. Since then, our community has helped provide shoes, sight, and safe water to more than 100 million people around the world.

Today, our model has evolved. We now give ⅓ of our profits for grassroots good — including giving cash grants and forming deep partnerships with community organizations to drive sustainable local change. Learn more about (Y)our Impact.

TOMS®is a for-profit company with impact at its core. In fact, our mission is to use business to improve lives. We work with non-profit community organizations (we call them Impact Partners) and social enterprises to create impact, which you help generate through your purchase.

We're currently looking to fill a variety of positions in our Los Angeles headquarters. Learn more about Jobs at TOMS.

There is no "Tom." TOMS is actually short for Tomorrow’s Shoes. Because with every purchase, you help build a better tomorrow.

TOMS®gives at least ⅓ of our annual net profits to grassroots efforts. Our approach is focused on partnering with community based organizations and leaders working to create an equitable tomorrow through promoting mental health, increasing access to opportunity, and ending gun violence particularly for Black, Indigenous and People of Color (BIPOC), the LGBTQ+ community, and Women & Girls.

We give as much as we can while maintaining a sustainable for-profit business —and we strive not to let that number dip below 33%. In other words, we contribute at least ⅓ of our annual net profits to grassroots good. You can find more details about our latest giving in our impact report.

At TOMS®, we believe in a more equitable tomorrow—one where all people have a chance to thrive.

• Grassroots Good: An approach to giving that focuses on forming deep partnerships with community based organizations and leaders working to advance equity in their local neighborhoods.
• Equity: Considering people's individual (or community's) circumstances and providing them with the resources they need to thrive.
• Promoting Mental Health: Increase help seeking behaviors through reducing stigma and connecting people to evidence-based mental health resources.
• Increasing Access to Opportunity: Provide culturally relevant and accessible opportunities to pursue education and work.
• Ending Gun Violence: Prevention, intervention and response to community trauma caused by guns.

TOMS®is the proud pioneer of the One for One®model. As an entrepreneurial company, we are driven to innovate and have evolved our impact strategy to grant based giving. This enables us to develop deeper partnerships with the organizations we support, creating a more sustainable form of impact. For special collaborations and other select circumstances, we will continue to give One for One®. These products will be very clearly marked so you know exactly how we’re putting the power of your purchase to work.

Since 2006, we have taken a global approach, and engaged with communities in over 90 countries. The countries and communities where TOMS®works are assessed annually based on partners’ needs, so it does change from time to time. In 2021, TOMS’ impact reached 20 communities.

Since 2006, we have worked with over 205 non-governmental organizations, international humanitarian organizations, and social enterprises. The partners and countries where TOMS®works are assessed annually based on partners’ needs, so it does change from time to time. In 2021, TOMS®worked with 43 partners.

TOMS® invests in organizations focused on creating more equity in mental health, access to opportunities and gun violence prevention. Our grantmaking typically provides funding for a single year against a program or project with defined goals and measurable impact. While every grant is unique, there is a general process we follow:

• We listen to what our community cares about
• We partner with a committed non-governmental organization or social enterprise on a clear project with the potential to give back long after the grant period.
• Together, we take action• We track and measure success

Our Impact Team determines the right partners to bring into our network through a thorough process involving an application, deep research, background reviews and interviews. We’re generally looking to determine if partners connect to our impact pillars, have local expertise, sustainable programming, opportunities for integration, tracking capabilities and innovative, impactful solutions.

The net profits we generate from your purchases are added to an Impact Fund managed by our very own Impact team so your impact could happen anywhere we give around the world. By using a centralized fund, we believe we are able to have the greatest impact and best address the needs of the communities we serve.

Because our Impact Fund is based on annual net profits, returned products do not contribute to the fund overall.

As we do with all of our giving we listen to our partners first, understand their needs and then decide if we can support them in a meaningful way. We use the same approach in times of disaster and respond on a case-by-case basis depending on the situation and needs.

Please visit the Purpose pagefor the most up to date information and reporting on our impact efforts. You can also find detailed information in oue Impact Report. If you have additional questions you can send them to giving@toms.com. We’d love to hear from you!

We are always happy to hear about organizations having an impact on the ground in the areas of mental health, access to opportunities and ending gun violence. Please feel free to submit new partner suggestions to giving@toms.com. Your suggestions will be reviewed and considered as we continue to give 1/3 of our annual net profits for grassroots good.

While social impact is our main focus, we know that improving lives goes hand in hand with taking good care of the place we all call home.

We take a holistic approach to sustainability, which means that we apply ethical and eco-conscious practices throughout our business. We do this by making choices that benefit our customers, our employees and our planet—from the materials and vendors we work with to the steps we take to get each product to you. Learn more at our Planet Page.

Earthwise™ products are designed with the planet in mind. In order for a product to be considered earthwise, at least one of its main components must contain a more earth-friendly element, and at a minimum percentage. View our full framework.

For questions on what makes a specific product earthwise™, you can visit the individual product page for more details. Earthwise products can be found at the Earthwise™ shop page.

Yes! Because we give ⅓ of our annual net profits for grassroots good, every TOMS®product gives back—and that includes earthwise™. You can learn more about the impact of your purchase here.

Our sustainability journey is just that—a journey. As a starting point, we are committed to:

• Improving our B Corp score with each re-certification (every 3 years).
• Expanding earthwise™ by designing more products with the planet in mind.
• Sourcing 100% sustainable cotton by 2025.
• Continuing to source 100% of our product packaging from sustainably managed forests and having it comprised of 80%+ recycled materials.
• Measuring our carbon footprint by 2025 and establishing targets for reduction.
• Transparent reporting

We also partner with best-in-class organizations to evaluate our progress, including:

• B Corp— We’re proud to have become B Corp certified in 2018. Our B Corp certification recognizes our commitment to the highest standards of social and environmental performance, transparency and accountability. We re-certified in 2021 and improved our score by 25.2 points (that’s a 25% increase!). The environment section was our greatest area of improvement - going from 11.8 to 22.4.

• Fair Labor Association (FLA)— Membership with FLA is an advanced recognition of a company's labor compliance program. It helps TOMS®make better policies that benefit both the workers and the planet. Additionally, we are in the process of becoming accredited with the FLA.

• Leather Working Group (LWG)— LWG certifies leather manufacturing facilities based on environmental performance in areas such as water and energy use, air emissions and waste. Through our partnership with LWG, we source 100% of our leather from gold and silver rated LWG leather manufacturers.

• Canopy— being committed to Canopy’s conservation standards encourages us to continue to source all wood-based material we use from sustainably-managed forests. See our Sustainable Forest Commitment and full policy.

We’re working on measuring our carbon footprint baseline by 2025 and will share our results and our plans for improvement.

We updated our packaging in 2020 to reduce its impact on the environment.

• Our boxes are made from Forest Stewardship Council (FSC) certified paper. Being committed to Canopy’s conservation standards encourages us to continue to source all wood-based material we use from sustainably-managed forests.
• Our product packaging is made with 80%+ recycled material and uses soy-based inks. In our packaging redesign, we reduced the amount of cardboard in each box and switched to 90% recycled tissue paper.
• The TOMS®hangtag is made from 100% recycled kraft paper and uses soy-based inks. In our packaging redesign, we reduced the size of the hangtag by 59%.

Certified B Corporations™ are for-profit companies that use business as a force for good, and we’re proud to be part of a community of businesses that are committed to building a more inclusive and sustainable economy.

As a Certified B Corporation™ we’re legally permitted to consider the impact of our decisions on our workers, customers, suppliers, community, and the environment - rather than a sole focus on the bottom line. We also get a new score every 3 years, which includes all the ways in which we can improve. So, we’re B Corp™ certified but far from finished.

TOMS®became a Certified B Corporation™ in 2018. Certified B Corps™ achieve a minimum verified score of 80 points on the B Impact Assessment—a rigorous assessment of a company’s impact on its workers, customers, community, and the environment. This assessment is overseen by B Lab’s®Independent Standards Advisory Council. Once certified, B Corps™ amend their governing documents so that, by law, the decisions of their boards take into account an impact on employees, customers, society, and the environment.

In 2021, we received a score of 121.5, which is 25.2 points higher than our score in 2018.

Along with other B Corps™, we need to maintain or improve our score every three years to keep our certification. The environment is a key area we improved and a place we will continue to focus. You can see our full score breakdown on the B Corp™ website and learn more on our impact overview page.

The TOMS® Rewards Program (Rewards Program) is a free loyalty program that rewards you for shopping at TOMS.com or TOMSSurpriseSale.com. Once you sign up, you get points for certain activities, such as shopping, clicking on emails, and following TOMS on social media. You get great benefits immediately after joining, including coupons, exclusive sweepstakes, early access to TOMS.com sales and more. Earn 350 points and get even more exciting benefits, including free shipping for a year.

You can redeem points for exclusive rewards like TOMS® Canvas Classic shoes and coupon codes.

Unfortunately at this time, the TOMS® Rewards Program is available only in the U.S.

Yes, all members of TOMS®Rewards Program must also have a valid TOMS.com account. If you do not have an account, sign up now.

Yes, there are three (3) levels within the Rewards Program: Good, Gooder and Goodest.

All members enjoy benefits like coupons, birthday gifts, early access to TOMS.com sales and more. Goodest members also get free shipping.

The Rewards Program sends emails about up-coming sales and promotions. If you do not opt in to TOMS® emails, you will not receive these notifications. There is an email sign-up at the bottom of every page on TOMS.com.

Visual person? We understand. Check out the chart below for a breakdown of membership benefits.

When you sign up for the Rewards Program, you’re automatically Good status. If you earn 125 points during the 12-month period after you enroll, you will move up to Gooder status. If you earn 350 points during the 12-month period after you enroll, you will move up to Goodest status. However, if you have not earned 350 points within that period, in order to move to Goodest status, you will need to earn 350 points over the next 12-month period (i.e., points do not carry forward from one 12-month period to the next and, if Gooder or Goodest status is not achieved, “qualifying” points are reset to zero on each anniversary date of when you signed up for the Rewards Program or when your membership level is re-set to Good status as described below).

Once you’ve reached Goodest status, you have 12 months from the date you reach Goodest status to earn 350 additional points in order to maintain that status level. If you do not earn 350 points during that 12-month period, your status level will be re-set to Good and you will no longer have access to exclusive benefits, including free shipping. But, don’t worry, you will be able to move up to Gooder or Goodest status if you earn 125-350 points within the following 12-month period or any subsequent 12-month period after that, as described above. Good status can never lose their status level.

In the Rewards Program, you are rewarded for shopping. Good will earn one point per $1, Gooder will earn 1.25 points per $1 and Goodest will earn 1.5 points per $1 spent on TOMS.com and TOMSSurpriseSale.com. While this applies to almost all purchases on TOMS.com and TOMSSurpriseSale.com, please note that shipping, taxes and some sale merchandise are excluded from this promotion. Also, gift cards are also a special situation; buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.

There are other ways to earn points, including through social media activities and promotions (Social Media Qualified Activities). Just make sure you are logged in and your TOMS® Rewards account is connected to your social accounts so you can get credit.

A full list of non-purchase Social Media Qualified Activity – and the number of points you will earn for each – will be featured on the TOMS® Rewards Dashboard. There may be limitations placed on how often and/or how many total points you can earn by completing any Qualified Activity, and any such limitations will be stated on the TOMS® Rewards Dashboard.

While we’re happy to have you share our content, we also know no one enjoys spam. Make sure you’re not violating any of the terms and conditions of any social media platform. In the event TOMS® determines, in its sole discretion, that you are abusing these Social Media Qualified Activities, your account may be terminated and any points earned will be forfeited.

Head over to your TOMS® Rewards Dashboard and connect to all available social media accounts for points!

If for some reason you want to disconnect your social media accounts, simply click the "Disconnect" link within your TOMS® Rewards Dashboard.

Please note that if you disconnect your social media account(s) from the Rewards Program in the same month you connected them, the points you received for connecting your social media accounts will be deducted from your TOMS® Rewards account. You can only connect and disconnect your social media account(s) from the Rewards Program one (1) time per calendar month.

Now that you've successfully synced your social media accounts and your TOMS®Rewards account, you can start earning points for following us, sharing our posts and more. A full list of Social Media Qualified Activities is available on your TOMS®Rewards Dashboard.

Connect your Twitter account in the Social Media Qualified Activities. You will get points for following us and retweeting us in the future. You will NOT earn points for retweeting a status that was published prior to the date you signed up for the Rewards Program. We do not award points for @mentions, but feel free to say hi anyway!

There are limits to how often and/or how many total points you can earn by tweeting/retweeting, so please check your TOMS® Rewards Dashboard for all the details.

Unfortunately we do not offer points for "liking" TOMS®on Facebook at this time.

Yes, you can earn points on a mobile device but you will need to disable private browsing. Check your browser settings on your mobile device to ensure it will accept cookies.

Yes.

No, points are only issued for purchases once a member is enrolled in the Rewards Program.

Points awarded are based on the price you paid for a product, but less taxes, shipping and handling charges and any other fees.

Gift cards also have their own set of rules. Buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.

Please allow up to 24 hours for the account drop down to update.

When you make a purchase, your order will appear on your dashboard showing “Pending Points.” This means you have not been awarded your points yet. You will be awarded your points when your order has shipped. If you return your purchase, your points will be deducted.

Your points to redeem are the number of points you have available to redeem for rewards. This number increases as you earn points and decreases with each reward you redeem.

To review your available points to redeem, check out your TOMS® Rewards Dashboard.

Your points to redeem can expire.

You may also lose points to redeem for returning item(s) that you received points for. If you choose to refund the original payment method, the points will be lost.

To keep your points to redeem from expiring, you must make another purchase on TOMS.com or TOMSSurpriseSale.com within (12) months of your last purchase.

TOMS® will send you notifications to remind you when your points are set to expire, but it is your responsibility to monitor your TOMS® Rewards account and points status.

We love free stuff too, but redeeming a reward coupon code for free product does not count as a purchase.

Rewards are constantly changing, so please check your TOMS® Rewards Dashboard for the latest! Examples include TOMS® shoes, sunglasses, Giving rewards, discount codes for TOMS.com and exciting TOMS® Sweepstakes.

Note that some of the rewards, prizes and sweepstakes will be subject to restrictions, so make sure to read the fine print.

Once you have enough points to redeem for a reward, visit your TOMS® Rewards Dashboard, click the reward you would like to redeem, then follow the checkout instructions. You will receive a confirmation email when the transaction is complete.

Choose wisely! If you redeem your points for a reward, your transaction cannot be reversed or refunded. Reward redemptions are final.

Reward items will be provided on a first-come, first-serve basis and may be subject to availability, so once a reward item has sold out, it may no longer be available. Additional terms and conditions may apply to rewards. We will make sure to list them out on the TOMS® Rewards Dashboard. Reward items will be provided "as is" with no warranty or guarantee, either express or implied, by TOMS®. All reward item details are at the sole discretion of TOMS®.

You cannot transfer, substitute or redeem rewards for cash. TOMS® reserves the right to substitute a reward item of comparable or greater value, at its sole discretion. You are responsible for all federal, state and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on Rewards Program website as being provided. Rewards are considered taxable income and are subject to local, state and federal taxes. When the value of the reward items for which you have redeemed points reaches USD $600 or more in a calendar year, a 1099 tax form will be generated and mailed to you for tax reporting purposes. TOMS® recommends that you keep all account statements sent to you when you redeem points for reward items for your record keeping purposes.

Reward items will be sent to the mailing address provided at checkout or the email address provided in your TOMS® Rewards account, as applicable. Please note that you may be charged shipping and handling fees as noted on TOMS.com or the Rewards Program website (during checkout) for any reward items mailed to you, unless a shipping promotion applies (if any). You are responsible for updating your registration information. No reward items will be shipped to destinations outside the United States. Rewards that can be delivered electronically will be delivered in approximately 48 hours from the date the redemption is fully processed. The Rewards Released Parties (as defined below) shall not be liable for any damages, losses or delays in connection with any shipments.

Reward coupon codes will be reflected in your TOMS® Rewards account on the Rewards Program website and also issued via email to the email address in your TOMS® Rewards account. If a reward coupon code expires, the expiration date will be clearly disclosed and reward coupon code must be used by such expiration date or it will be void. Please follow the instructions provided along with the reward coupon code for your specific redemption instructions. Reward coupon codes will generally automatically be issued within 24 hours after your rewards redemption. Multiple reward coupon codes cannot be combined in a single order. Reward coupon codes are not redeemable towards purchases of gift cards (electronic or physical). The reward coupon code will be applied to the qualifying purchase subtotal, after all discounts have been applied but before applicable taxes, shipping and handling charges.

Reward coupon codes may only be redeemed by the Rewards Program member to whom the reward coupon code was issued. Reward coupon codes are not redeemable for cash. Reward coupon codes cannot be applied to previous purchases. Reward coupon codes may not be combined with any other discounts, promotions or offers, except for any shipping promotions available on TOMS.com (if any).

If you choose to redeem your points to help TOMS® support one of its various charitable partners or causes being supported, your redemption will not be tax deductible to you. Decisions with respect to how points will be used to support such partners or causes will be determined by TOMS® in its sole and absolute discretion.

Gift Cards and discounts given as rewards are subject to terms and conditions specified thereon and in our Terms of Sale, including, but not limited to, any expiration dates. Experiential rewards are subject to additional terms to be provided by TOMS®.

Rewards such as coupon codes for products or discounts need to be redeemed through TOMS.com using the rewards coupon code that was emailed to you and is also available in your TOMS® Rewards Dashboard. For all other rewards, further instructions will be provided once the reward is redeemed. In the event we need to provide you with further instructions, you will receive a separate email from TOMS®.

No, the value is not tax deductible to you.

You may redeem rewards one at a time, and they cannot be combined with any other offers, discounts or promotions, except for any shipping promotions available on TOMS.com (if any).

Yes, some rewards may expire. Be sure to check the details when selecting your reward for all additional info.

No, you may not combine a TOMS®Rewards coupon code with any other promotion, offer or discount, except for any shipping promotions available on TOMS.com (if any). In other words, reward coupon codes can only be redeemed on full-price items.

Your coupon code doesn’t affect whether or not you pay for shipping. If you have Goodest status, or if there’s a site-wide promotion on shipping, you will still get free shipping regardless of coupon code. Otherwise, yes, you are responsible for paying for shipping.

No, you cannot transfer or sell points or redeemed rewards to anyone else. Anyone suspected of this will forfeit acquired points and risk possible suspension or termination of your rewards and/or TOMS®Rewards account.

Program participants will be sent emails about up-coming sales and promotions but only if you’re opted in for TOMS® Marketing emails. Otherwise, you probably won’t hear about these sales, and you’re not going to want to miss out on these.

There is an email sign-up at the bottom of every page on TOMS.com.

To unsubscribe from TOMS®emails, click the "unsubscribe" link at the top or bottom of any TOMS.com email or reply to the email with "UNSUBSCRIBE" in the subject line.

We don’t award points anymore for opting in for emails, only for clicking.

We're sorry to see you leave, but if you no longer want to be a part of the TOMS®Rewards Program, please call or chat our Customer Support team at 800-975-8667, Mon-Fri 8am-5pm PST, and they can assist you.