What is TOMS’ stance on environmental sustainability?
While social impact is our main focus, we know that improving lives goes hand in hand with taking good care of the place we all call home.
We take a holistic approach to sustainability, which means that we apply ethical and eco-conscious practices throughout our business. We do this by making choices that benefit our customers, our employees and our planet—from the materials and vendors we work with to the steps we take to get each product to you. Learn more at our Planet Page.
How do you determine if a product is earthwise™?
Earthwise™ products are designed with the planet in mind. In order for a product to be considered earthwise, at least one of its main components must contain a more earth-friendly element, and at a minimum percentage. View our full framework.
For questions on what makes a specific product earthwise™, you can visit the individual product page for more details. Earthwise products can be found at the Earthwise™ shop page.
Is there still a give associated with earthwise™ products?
Yes! Because we give ⅓ of our annual net profits for grassroots good, every TOMS®product gives back—and that includes earthwise™. You can learn more about the impact of your purchase here.
How is TOMS® becoming more environmentally sustainable?
Our sustainability journey is just that—a journey. As a starting point, we are committed to:
• Improving our B Corp score with each re-certification (every 3 years).
• Expanding earthwise™ by designing more products with the planet in mind.
• Sourcing 100% sustainable cotton by 2025.
• Continuing to source 100% of our product packaging from sustainably managed forests and having it comprised of 80%+ recycled materials.
• Measuring our carbon footprint by 2025 and establishing targets for reduction.
• Transparent reporting
We also partner with best-in-class organizations to evaluate our progress, including:
• B Corp— We’re proud to have become B Corp certified in 2018. Our B Corp certification recognizes our commitment to the highest standards of social and environmental performance, transparency and accountability. We re-certified in 2021 and improved our score by 25.2 points (that’s a 25% increase!). The environment section was our greatest area of improvement - going from 11.8 to 22.4.
• Fair Labor Association (FLA)— Membership with FLA is an advanced recognition of a company's labor compliance program. It helps TOMS®make better policies that benefit both the workers and the planet. Additionally, we are in the process of becoming accredited with the FLA.
• Leather Working Group (LWG)— LWG certifies leather manufacturing facilities based on environmental performance in areas such as water and energy use, air emissions and waste. Through our partnership with LWG, we source 100% of our leather from gold and silver rated LWG leather manufacturers.
• Canopy— being committed to Canopy’s conservation standards encourages us to continue to source all wood-based material we use from sustainably-managed forests. See our Sustainable Forest Commitment and full policy.
What is TOMS’ carbon footprint?
We’re working on measuring our carbon footprint baseline by 2025 and will share our results and our plans for improvement.
What is TOMS® doing to reduce waste in its packaging?
We updated our packaging in 2020 to reduce its impact on the environment.
• Our boxes are made from Forest Stewardship Council (FSC) certified paper. Being committed to Canopy’s conservation standards encourages us to continue to source all wood-based material we use from sustainably-managed forests.
• Our product packaging is made with 80%+ recycled material and uses soy-based inks. In our packaging redesign, we reduced the amount of cardboard in each box and switched to 90% recycled tissue paper.
• The TOMS®hangtag is made from 100% recycled kraft paper and uses soy-based inks. In our packaging redesign, we reduced the size of the hangtag by 59%.
So, what’s a B Corp™ anyways?
Certified B Corporations™ are for-profit companies that use business as a force for good, and we’re proud to be part of a community of businesses that are committed to building a more inclusive and sustainable economy.
As a Certified B Corporation™ we’re legally permitted to consider the impact of our decisions on our workers, customers, suppliers, community, and the environment - rather than a sole focus on the bottom line. We also get a new score every 3 years, which includes all the ways in which we can improve. So, we’re B Corp™ certified but far from finished.
When and how did TOMS® become B Corp certified? How does it work?
TOMS®became a Certified B Corporation™ in 2018. Certified B Corps™ achieve a minimum verified score of 80 points on the B Impact Assessment—a rigorous assessment of a company’s impact on its workers, customers, community, and the environment. This assessment is overseen by B Lab’s®Independent Standards Advisory Council. Once certified, B Corps™ amend their governing documents so that, by law, the decisions of their boards take into account an impact on employees, customers, society, and the environment.
What's TOMS’ score?
In 2021, we received a score of 121.5, which is 25.2 points higher than our score in 2018.
Along with other B Corps™, we need to maintain or improve our score every three years to keep our certification. The environment is a key area we improved and a place we will continue to focus. You can see our full score breakdown on the B Corp™ website and learn more on our impact overview page.
What is the TOMS® Rewards Program?
The TOMS® Rewards Program (Rewards Program) is a free loyalty program that rewards you for shopping at TOMS.com or TOMSSurpriseSale.com. Once you sign up, you get points for certain activities, such as shopping, clicking on emails, and following TOMS on social media. You get great benefits immediately after joining, including coupons, exclusive sweepstakes, early access to TOMS.com sales and more. Earn 350 points and get even more exciting benefits, including free shipping for a year.
You can redeem points for exclusive rewards like TOMS® Canvas Classic shoes and coupon codes.
Unfortunately at this time, the TOMS® Rewards Program is available only in the U.S.
Do I need a TOMS® account in order to sign up for TOMS® Rewards?
Yes, all members of TOMS®Rewards Program must also have a valid TOMS.com account. If you do not have an account, sign up now.
Are there different Member levels?
Yes, there are three (3) levels within the Rewards Program: Good, Gooder and Goodest.
What are the benefits of each Member level?
All members enjoy benefits like coupons, birthday gifts, early access to TOMS.com sales and more. Goodest members also get free shipping.
The Rewards Program sends emails about up-coming sales and promotions. If you do not opt in to TOMS® emails, you will not receive these notifications. There is an email sign-up at the bottom of every page on TOMS.com.
Visual person? We understand. Check out the chart below for a breakdown of membership benefits.
In the TOMS® Rewards program,
there are three levels of membership.
TOMS rewards tier benefits
Benefits |
Good 0-124 pts
|
Gooder 125-349 pts
|
Goodest 350+ pts
|
Earn points faster |
1x |
1.25x 25% Faster
|
1.5x 50% Faster
|
Redeem points for gear, discounts & perks |
Included in Good tier
|
Included in Gooder tier
|
Included in Goodest tier
|
Early access to sales & exclusives |
Included in Good tier
|
Included in Gooder tier
|
Included in Goodest tier
|
Birthday gift |
Included in Good tier
|
Included in Gooder tier
|
Included in Goodest tier
|
Exclusive sweepstakes |
Included in Good tier
|
Included in Gooder tier
|
Included in Goodest tier
|
Unlock more rewards options |
Not included in Good tier |
Included in Gooder tier
|
Included in Goodest tier
|
Free standard shipping * See the paragraph below for disclaimer.
|
Not included in Good tier |
Not included in Gooder tier |
Included in Goodest tier
|
*FREE SHIPPING DISCLAIMER: Free shipping valid only for Goodest members in the TOMS® Rewards program for one year. Offer does not apply to gift cards. This offer is only valid on orders shipped to the continental United States with UPS Economy via SurePost only to one shipping address. Choosing any shipping method other than UPS Economy via SurePost may result in normal shipping and handling charges. Offers not valid on shipments to Alaska, Hawaii, international shipments or other shipments outside the continental United States. No promotional code is necessary. You must be logged in to your TOMS® Rewards account; offer will automatically be reflected in your shopping bag. Offer not valid on previously purchased merchandise. TOMS® Shoes, LLC reserves the right to extend, modify, or discontinue this offer at any time.
Return to rewards tier benefits breakdown, free shipping section.
How do I move from one level to the next?
When you sign up for the Rewards Program, you’re automatically Good status. If you earn 125 points during the 12-month period after you enroll, you will move up to Gooder status. If you earn 350 points during the 12-month period after you enroll, you will move up to Goodest status. However, if you have not earned 350 points within that period, in order to move to Goodest status, you will need to earn 350 points over the next 12-month period (i.e., points do not carry forward from one 12-month period to the next and, if Gooder or Goodest status is not achieved, “qualifying” points are reset to zero on each anniversary date of when you signed up for the Rewards Program or when your membership level is re-set to Good status as described below).
Once you’ve reached Goodest status, you have 12 months from the date you reach Goodest status to earn 350 additional points in order to maintain that status level. If you do not earn 350 points during that 12-month period, your status level will be re-set to Good and you will no longer have access to exclusive benefits, including free shipping. But, don’t worry, you will be able to move up to Gooder or Goodest status if you earn 125-350 points within the following 12-month period or any subsequent 12-month period after that, as described above. Good status can never lose their status level.
How do I earn points?
In the Rewards Program, you are rewarded for shopping. Good will earn one point per $1, Gooder will earn 1.25 points per $1 and Goodest will earn 1.5 points per $1 spent on TOMS.com and TOMSSurpriseSale.com. While this applies to almost all purchases on TOMS.com and TOMSSurpriseSale.com, please note that shipping, taxes and some sale merchandise are excluded from this promotion. Also, gift cards are also a special situation; buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.
There are other ways to earn points, including through social media activities and promotions (Social Media Qualified Activities). Just make sure you are logged in and your TOMS® Rewards account is connected to your social accounts so you can get credit.
A full list of non-purchase Social Media Qualified Activity – and the number of points you will earn for each – will be featured on the TOMS® Rewards Dashboard. There may be limitations placed on how often and/or how many total points you can earn by completing any Qualified Activity, and any such limitations will be stated on the TOMS® Rewards Dashboard.
While we’re happy to have you share our content, we also know no one enjoys spam. Make sure you’re not violating any of the terms and conditions of any social media platform. In the event TOMS® determines, in its sole discretion, that you are abusing these Social Media Qualified Activities, your account may be terminated and any points earned will be forfeited.
How can I connect or (disconnect) my TOMS® Rewards account to my social media accounts?
Head over to your TOMS® Rewards Dashboard and connect to all available social media accounts for points!
If for some reason you want to disconnect your social media accounts, simply click the "Disconnect" link within your TOMS® Rewards Dashboard.
Please note that if you disconnect your social media account(s) from the Rewards Program in the same month you connected them, the points you received for connecting your social media accounts will be deducted from your TOMS® Rewards account. You can only connect and disconnect your social media account(s) from the Rewards Program one (1) time per calendar month.
I've already connected my social media accounts. How do I start earning points?
Now that you've successfully synced your social media accounts and your TOMS®Rewards account, you can start earning points for following us, sharing our posts and more. A full list of Social Media Qualified Activities is available on your TOMS®Rewards Dashboard.
Twitter: How do I get points for Twitter activities?
Connect your Twitter account in the Social Media Qualified Activities. You will get points for following us and retweeting us in the future. You will NOT earn points for retweeting a status that was published prior to the date you signed up for the Rewards Program. We do not award points for @mentions, but feel free to say hi anyway!
There are limits to how often and/or how many total points you can earn by tweeting/retweeting, so please check your TOMS® Rewards Dashboard for all the details.
Facebook: How come I can't get points for Liking TOMS®?
Unfortunately we do not offer points for "liking" TOMS®on Facebook at this time.
Facebook: How come I can't get points for Liking TOMS®?
Yes, you can earn points on a mobile device but you will need to disable private browsing. Check your browser settings on your mobile device to ensure it will accept cookies.
Do I have to be logged in to TOMS® Rewards to receive points for my online purchases?
I bought a bunch of cool items on TOMS.com before signing up for the Rewards Program! Can I get points for past purchases?
No, points are only issued for purchases once a member is enrolled in the Rewards Program.
Are points awarded based on the original price or discounted price?
Points awarded are based on the price you paid for a product, but less taxes, shipping and handling charges and any other fees.
Gift cards also have their own set of rules. Buying the gift card doesn’t earn you points, but you will earn points if you use a gift card as your payment method.
How come my number of points and TOMS® Rewards member level haven't updated on the account drop down?
Please allow up to 24 hours for the account drop down to update.
When I make a purchase, why do I see “Pending Points” on my dashboard?
When you make a purchase, your order will appear on your dashboard showing “Pending Points.” This means you have not been awarded your points yet. You will be awarded your points when your order has shipped. If you return your purchase, your points will be deducted.
What are my points to redeem?
Your points to redeem are the number of points you have available to redeem for rewards. This number increases as you earn points and decreases with each reward you redeem.
To review your available points to redeem, check out your TOMS® Rewards Dashboard.
Can I lose my points?
Your points to redeem can expire.
You may also lose points to redeem for returning item(s) that you received points for. If you choose to refund the original payment method, the points will be lost.
To keep your points to redeem from expiring, you must make another purchase on TOMS.com or TOMSSurpriseSale.com within (12) months of your last purchase.
TOMS® will send you notifications to remind you when your points are set to expire, but it is your responsibility to monitor your TOMS® Rewards account and points status.
We love free stuff too, but redeeming a reward coupon code for free product does not count as a purchase.
What rewards can I get from the Rewards Program?
Rewards are constantly changing, so please check your TOMS® Rewards Dashboard for the latest! Examples include TOMS® shoes, sunglasses, Giving rewards, discount codes for TOMS.com and exciting TOMS® Sweepstakes.
Note that some of the rewards, prizes and sweepstakes will be subject to restrictions, so make sure to read the fine print.
How do I redeem my points for a reward?
Once you have enough points to redeem for a reward, visit your TOMS® Rewards Dashboard, click the reward you would like to redeem, then follow the checkout instructions. You will receive a confirmation email when the transaction is complete.
Choose wisely! If you redeem your points for a reward, your transaction cannot be reversed or refunded. Reward redemptions are final.
Reward items will be provided on a first-come, first-serve basis and may be subject to availability, so once a reward item has sold out, it may no longer be available. Additional terms and conditions may apply to rewards. We will make sure to list them out on the TOMS® Rewards Dashboard. Reward items will be provided "as is" with no warranty or guarantee, either express or implied, by TOMS®. All reward item details are at the sole discretion of TOMS®.
You cannot transfer, substitute or redeem rewards for cash. TOMS® reserves the right to substitute a reward item of comparable or greater value, at its sole discretion. You are responsible for all federal, state and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on Rewards Program website as being provided. Rewards are considered taxable income and are subject to local, state and federal taxes. When the value of the reward items for which you have redeemed points reaches USD $600 or more in a calendar year, a 1099 tax form will be generated and mailed to you for tax reporting purposes. TOMS® recommends that you keep all account statements sent to you when you redeem points for reward items for your record keeping purposes.
Reward items will be sent to the mailing address provided at checkout or the email address provided in your TOMS® Rewards account, as applicable. Please note that you may be charged shipping and handling fees as noted on TOMS.com or the Rewards Program website (during checkout) for any reward items mailed to you, unless a shipping promotion applies (if any). You are responsible for updating your registration information. No reward items will be shipped to destinations outside the United States. Rewards that can be delivered electronically will be delivered in approximately 48 hours from the date the redemption is fully processed. The Rewards Released Parties (as defined below) shall not be liable for any damages, losses or delays in connection with any shipments.
Reward coupon codes will be reflected in your TOMS® Rewards account on the Rewards Program website and also issued via email to the email address in your TOMS® Rewards account. If a reward coupon code expires, the expiration date will be clearly disclosed and reward coupon code must be used by such expiration date or it will be void. Please follow the instructions provided along with the reward coupon code for your specific redemption instructions. Reward coupon codes will generally automatically be issued within 24 hours after your rewards redemption. Multiple reward coupon codes cannot be combined in a single order. Reward coupon codes are not redeemable towards purchases of gift cards (electronic or physical). The reward coupon code will be applied to the qualifying purchase subtotal, after all discounts have been applied but before applicable taxes, shipping and handling charges.
Reward coupon codes may only be redeemed by the Rewards Program member to whom the reward coupon code was issued. Reward coupon codes are not redeemable for cash. Reward coupon codes cannot be applied to previous purchases. Reward coupon codes may not be combined with any other discounts, promotions or offers, except for any shipping promotions available on TOMS.com (if any).
If you choose to redeem your points to help TOMS® support one of its various charitable partners or causes being supported, your redemption will not be tax deductible to you. Decisions with respect to how points will be used to support such partners or causes will be determined by TOMS® in its sole and absolute discretion.
Gift Cards and discounts given as rewards are subject to terms and conditions specified thereon and in our Terms of Sale, including, but not limited to, any expiration dates. Experiential rewards are subject to additional terms to be provided by TOMS®.
Rewards such as coupon codes for products or discounts need to be redeemed through TOMS.com using the rewards coupon code that was emailed to you and is also available in your TOMS® Rewards Dashboard. For all other rewards, further instructions will be provided once the reward is redeemed. In the event we need to provide you with further instructions, you will receive a separate email from TOMS®.
If I select to redeem points to help TOMS® support a charitable reward, is the value of those points tax deductible to me?
No, the value is not tax deductible to you.
How many rewards can I redeem at once?
You may redeem rewards one at a time, and they cannot be combined with any other offers, discounts or promotions, except for any shipping promotions available on TOMS.com (if any).
Do any rewards I've redeemed have expiration dates?
Yes, some rewards may expire. Be sure to check the details when selecting your reward for all additional info.
Can I redeem a TOMS® Rewards coupon code that is already discounted or subject to another promotion or offer?
No, you may not combine a TOMS®Rewards coupon code with any other promotion, offer or discount, except for any shipping promotions available on TOMS.com (if any). In other words, reward coupon codes can only be redeemed on full-price items.
Will I pay for shipping when I redeem my TOMS® Rewards coupon code on TOMS.com?
Your coupon code doesn’t affect whether or not you pay for shipping. If you have Goodest status, or if there’s a site-wide promotion on shipping, you will still get free shipping regardless of coupon code. Otherwise, yes, you are responsible for paying for shipping.
Can I transfer my points or rewards to another member?
No, you cannot transfer or sell points or redeemed rewards to anyone else. Anyone suspected of this will forfeit acquired points and risk possible suspension or termination of your rewards and/or TOMS®Rewards account.
Why should I join the TOMS® marketing email list?
Program participants will be sent emails about up-coming sales and promotions but only if you’re opted in for TOMS® Marketing emails. Otherwise, you probably won’t hear about these sales, and you’re not going to want to miss out on these.
There is an email sign-up at the bottom of every page on TOMS.com.
How do I unsubscribe from TOMS® emails?
To unsubscribe from TOMS®emails, click the "unsubscribe" link at the top or bottom of any TOMS.com email or reply to the email with "UNSUBSCRIBE" in the subject line.
Why didn’t I get points for subscribing to TOMS® marketing emails?
We don’t award points anymore for opting in for emails, only for clicking.
I don't want to be a part of the TOMS® Rewards Program any longer – how can I cancel my membership?
We're sorry to see you leave, but if you no longer want to be a part of the TOMS®Rewards Program, please call or chat our Customer Support team at 800-975-8667, Mon-Fri 8am-5pm PST, and they can assist you.