Refund Policy

Cancellation Policy

V-Retail Private Limited believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

Cancellation of item(s) in order happens immediately if the order hasn't been shipped yet. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to us.

Refunds on Cancellation

For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming the PhonePe wallet balance then, the refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting the PhonePe customer support team.