EXCHANGE/ RETURN POLICIES

After you have received an item you have 10 days to request for an exchange/ return it. To ensure that this process is quick and seamless, please note the following :

• You can click raise your return request. You can click here to raise your exchange/ return request Or You may get in touch with our customer support email address : support@tomsshoes.in Or Call Us At +91 92814 47524

• The customer support team will request you to share few images of the received product before initiating the reverse pickup.

• Please note that purchases from the online shop cannot be returned or exchanged at an offline store. Likewise, purchases from offline store /showroom cannot be returned to the online web store and complaints about such purchases cannot be lodged there. If the order consists of five or more products, only 50% of the complete order will be accepted for return.
• An already exchanged merchandise / order cannot be exchanged twice. The same is applicable for returns.

 

EXCHANGE OF THE PRODUCT

 

• Replacements of the products ordered can be done if there is a size issue or there is a manufacturing defect in the product within 30 days of delivery.

• In case of size issues, the customer needs to communicate the desired size with the customer service team within 10 days of receiving the product. The customer support team will request you to share a few images of the received product before initiating the reverse pickup.

• The product which is being returned needs to be intact with no damage to the product or the box packaging of the same. All the accessories, freebies also must be returned in its original condition.

• Only size replacements will be possible. We do not allow color/ style replacements currently.

• Please note exchanges will be processed only after the product is received at our warehouse & all quality checks are completed & found satisfactory.

• For every exchange order, it will take 10 working days to get it delivered. The exchange process will start once we receive the product in our warehouse.

• The stock for the desired size will be blocked only after the original ordered product is picked up from the customer's location. In the meanwhile, if the desired product runs out of stock, TOMS India will process a refund for the amount paid while placing the order.

• For manufacturing defects, the same product will be reshipped after the originally ordered product is picked up from the customer’s location.

• If Coupon codes are used and amount is to be refunded, the coupon code value will not be refunded or the code will not be reinstated.

REFUND OF THE ORDER

 

• All the refunds are processed back to your original mode of payment.

• Please note refunds will be processed only after the product is received at our warehouse & all quality checks are completed & found satisfactory.

• For every mode of payment, it will take 10 working days to process the refund. The refund process will start once we receive the product in our warehouse.

• Refunds will be processed only for the amount paid by the customer during the transaction. The amount availed as discount via coupon code will not be refunded. Re-validation of the coupon code will be a decision taken by the customer service team on case to case basis.

• Once your request for refund has been approved, you will get a confirmation on e-mail & our customer care team will contact you for transferring the amount back to your given account details.