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Shipping and Returns
How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
What is the estimated delivery time?
We usually dispatch most orders within 4-5 business days (excluding Sundays and public holidays).We will target to dispatch all orders within 5 days of the order date. Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner's time-to-deliver in your location.You will receive your products within 4-5 business days if your delivery address within the states of Telangana and Andhra Pradesh. For the rest of India, it may take up to 7 -10 business days.
What are the shipping charges?
All the orders placed with tomsshoes.in will be delivered to you at free.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Correct Product and Complete product: Name/ image/ brand/ serial number/ bar code should match and MRP tag should be undetached and clearly visible. All components in the box received during the time of delivery must be present during the pickup.
Unused Product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Product: The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging: Product's original packaging should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by V-Retail Pvt Ltd.